Please have the following documents ready in physical format when picking up the vehicle at the rental counter, as digital versions or virtual cards are not accepted:
Confirmation voucher for the reservation;
A valid physical driver's license issued more than 2 years ago;
Passport from the country of origin (for international travel);
International Driving Permit (IDP), according to the regulations of the country of pickup (for international travel);
Physical international credit card meeting the following conditions:
Own ownership;
Name and number printed and legible;
Authorized for use abroad (for international travel);
Within the expiration date;
Issued by a physical banking institution;
Available limit for a security deposit;
Important: Some rental companies may require the presentation of two physical credit cards in the name of the main driver in order to place the security deposit hold.
When are two credit cards required?
For certain combinations of car rental company, country and vehicle category, you may be required to present two physical credit cards, both in the name of the reservation holder, to place the security deposit hold.
This requirement applies to the following combinations:
Car rental company | Country | Category |
Hertz | Italy | Mini |
Hertz | France | Economy |
Hertz | Portugal | Economy |
Hertz | United Kingdom | Compact |
Hertz | South Africa | Intermediate |
Hertz | Spain | Fullsize |
Sixt | South Africa | Compact |
Sixt | Portugal | Fullsize |
Europcar and Keddy | Spain | Intermediate |
Europcar and Keddy | Portugal | Premium |
Enterprise, Alamo and National | Spain | Compact |
Please note: this requirement applies only to specific combinations of car rental company, country and vehicle category. Therefore, it does not mean that all rentals in these destinations or with these car rental companies require two cards.
When applicable, both cards must be physical and in the name of the reservation holder. Third-party cards are not accepted for the security deposit hold.
Traveling within the Mercosur region?
If so, you will likely need the “Carta Verde”, mandatory insurance for international trips with vehicles registered in Mercosur countries, excluding the car rental country.
Tips on car pick-up time:
Allow extra time: To avoid unforeseen issues, we recommend scheduling your car pick-up at least 2 hours after your flight’s arrival time. This way, you will have enough time to go through immigration, collect your luggage, and handle any possible delays.
Arrived late? Most rental companies offer a grace period of up to 29 minutes. However, note that this time does not apply during the last hour of the store’s opening. Therefore, it’s very important to check the exact times on your voucher, especially for international bookings, which may have specific rules.