Shuttle/Transfer and Meet & Greet services are generally offered by rental companies that do not have counters inside airports. These services are designed to facilitate your transfer from the airport to the vehicle pick-up location, where the rental contract signing will take place.
What is the difference between Shuttle and Meet & Greet?
Shuttle (or transfer): This service includes transportation from the airport to the vehicle pick-up location, usually provided by branded vans from the rental company;
Meet & Greet: In this case, a representative from the rental company will be waiting for you at the airport, holding a sign with your name and offering a personalized, more convenient service.
For customers booking at locations with on-site counters, the process is direct and does not require shuttle services.
Attention: On your booking confirmation voucher, check the “Pick-Up Instructions” section, where the exact location to wait for the transport to the rental office will be indicated.
Follow the signs within the airport terminal for "Car Rental" or call the contact number provided on the voucher to clarify instructions, if needed.
Some rental companies require the customer to call so that the van moves to the meeting point. This instruction will be specified on the voucher, along with the shop’s contact number.
How can I verify if my reservation includes one of these services?
To check, simply consult the search screen before selecting the vehicle. If included, it will be detailed along with the other features of the reservation.
Relevant information will be listed as "Pick-Up Location: Shuttle/Transfer service" or "Pick-Up Location: Meet & Greet service".
Where can I find information about these services after the reservation confirmation?
You can also find detailed information about Shuttle (or Transfer) and Meet & Greet services on your booking confirmation voucher, in the “Pick-Up Instructions” section.
Important Tip:
When the rental company does not have a counter inside the airport, it is common to use a transfer to bring customers to the vehicle pick-up location. To accommodate possible flight delays, it is recommended to schedule the vehicle pick-up at least two hours after disembarkation, ensuring smoother logistics.
We recommend that you provide your flight number and a valid phone number to the rental company whenever possible, as this will make the pick-up process smoother and more efficient.