The voucher is the document that serves as proof of your reservation with Rentcars and must be presented at the car rental agency when picking up the vehicle. It contains the main instructions for the pick-up process.
The confirmation voucher includes several essential details, such as rental requirements, the car rental agency’s address, and the contact details of the store responsible for your reservation in case of unforeseen circumstances or delays. Below, you will find more information about what you can find in the document.
Where can I find my booking confirmation voucher?
You will receive the booking voucher via email shortly after the reservation is issued! Make sure to check that the email registered in your reservation is correct and free of typos.
You can also find your voucher in your account: simply access the 'My Account' tab and select 'My Bookings'. After selecting the correct reservation, click 'Download Voucher' from the left sidebar.
What is the difference between the voucher number and the Rentcars request code?
The voucher number and request code are located at the top of the confirmation document and consist of a combination of letters and numbers that facilitate the identification of your reservation.
The voucher number is a confirmation code generated by the car rental agency, which allows them to locate your reservation in their system. This number is located on the left side of the voucher and may be requested by the rental agency when you pick up the vehicle.
The request code, on the other hand, is a code generated by Rentcars that makes it easier to find your reservation in our system. This code is located on the right side of the voucher and should be used when contacting us through any of our customer service channels to help us quickly locate your reservation.
Where can I find information about the reservation holder?
The details of the renter, who is the reservation holder, are located at the top of the voucher under “Driver.” There, you will find all the renter’s information, the amount paid or pending payment at the destination, as well as details about the security deposit and deductible.
In the same section, on the right-hand side, you will find the vehicle details, including the location, date, and time for pick-up and drop-off, as well as the name and contact details of the car rental agency responsible and the store’s contact number.
What information is included in the "Attention" section of the voucher?
In this section, you will find important details about your rental, such as instructions for vehicle pick-up and return, inspection procedures, grace periods for late pick-ups, cancellation fees, and more. Keep in mind that all the items listed in this section are sufficient for picking up the vehicle, meaning there is no need to purchase additional extras at the rental counter.
Read the voucher details and the rental agreement carefully before signing any documents at the time of vehicle pick-up.
Where can I find instructions for picking up and returning the vehicle?
In the "Pick-up and Return Instructions" section, you will find the full address of the car rental agency, guidelines for using and locating the shuttle or meet-and-greet service (if included), and the selected agency’s specific policies, such as their fuel policy.
Where can I see the promotions applied when my reservation was issued?
The "Promotion" section will only be visible on your voucher if you selected a promotional offer when issuing your reservation. In this section, you will see the promotional items included, such as a free additional driver, upgrades, extra free hours, or complimentary winter equipment.
What is listed in the "Your Reservation" section?
This section displays all the specifications of the selected vehicle group, such as the number of doors and passenger capacity, type of transmission, and whether mileage is unlimited or controlled. Additionally, if you added any optional extras, such as a child seat, an additional driver, extra coverage from RentalCover, and more, these items will also be listed in this section.
Where can I find information about the protections and insurance I selected?
The selected protections are listed under "Protections." Here, you will find details about the coverage included in your reservation, which items are covered or not covered, instructions on how to contact the rental agency in case of an incident, and other usage guidelines.
How can I contact Rentcars?
In the "Contact Us" section of the voucher, you will find all our customer service contact details, including our support hours and the available national and international assistance services.
What documents do I need to present at the rental counter?
The "Main items for pick-up" section lists all the mandatory documents you need to present at the rental agency, such as a valid driver's license, passport (if required), a credit card in the reservation holder’s name, and any other documents required by the selected rental company.
Important:
The voucher will be sent in a confirmation email with general guidelines for a smoother experience. It will be sent to the address used during booking issuance;
Check your Spam, Offers, and Junk Mail folders if you don't find it in your inbox;
We recommend that you present the printed voucher, as it will be at the discretion of the rental agency whether to accept the document displayed on your cell phone screen or only the confirmation code.