The payment link is a practical and secure way to pay for your reservation online.
How does it work?
After the reservation is issued, you will receive a link by email. By clicking the “Make Payment” button, you will be directed to a secure page on our website, where you can choose your payment method.
The following payment methods are currently available:
PIX (for customers residing in Brazil);
Credit card;
PayPal (exclusive for customers outside Brazil);
Digital wallets: Apple Pay and/or Google Pay.
How do I receive the payment link?
There are different ways to receive the payment link, depending on how your reservation was made. Check below how it works in each case:
Reservation made through the Call Center: the link is automatically sent by email. Just follow the steps to the payment screen; if you have a reservation already issued but awaiting payment, just go to the “My Reservations” menu and click on “Make payment”.
Reservation made through the app, website, or chat: if you are making a new reservation, follow the steps until you reach the payment page to complete the payment. If the reservation has already been issued but is still awaiting payment, go to “My Reservations” and click “Pay now”.
Important: The payment link is personal and non-transferable.
What are the deadlines for making the payment?
The payment deadline depends on the channel used to make or change the reservation and, in some cases, on how much time remains before the vehicle pickup.
Reservations made with help from a Customer Support specialist
For reservations made with the assistance of a specialist from our Help Center team, the following payment deadlines apply:
Time until pickup | Payment deadline |
Up to 8 hours | 30 minutes |
From 8 to 24 hours | 60 minutes |
From 24 to 48 hours | 8 hours |
From 48 to 72 hours | 24 hours |
More than 72 hours | 48 hours |
Reservations made through the website, app, or chat
For new reservations made through the website, app, or chat, the payment deadline is 10 minutes, regardless of the vehicle pickup date or time.
Reservation changes
The deadline for paying an additional amount depends on the type of change made and the channel used:
Date and/or time changes: these can be made through the website, app, or chat. If an additional amount is due, the payment rules for changes handled by our team apply. The deadline varies depending on how much time remains before vehicle pickup.
Changes to other items, such as the vehicle category, protection options, pickup location, or rental company: these must be completed through the website. In this case, the deadline for paying any additional amount is 10 minutes.
When changing your reservation through the website, follow the instructions displayed during the process. If an additional amount is due, they will indicate how much time you have to complete the payment.
Important: if payment is not made within the stated deadline, the reservation will be automatically canceled and cannot be reactivated. In that case, you will need to make a new reservation.
The payment deadline also applies to the payment methods available for each reservation, such as credit cards, PIX, and digital wallets, depending on the options displayed on the payment page.
I didn't receive the payment link, now what?
If you have not received the payment link, please follow these guidelines:
Check your inbox and spam/junk folder: the link may have been directed there.
Confirm your contact details: check if the email address provided at the time of booking is correct.
Contact our Call Center: if you cannot find the link, our team can resend the payment link to you quickly and securely.
I couldn't complete the payment via the link. Why?
When payment via the link fails, it can be for a few common reasons:
Insufficient balance: the card does not have enough available balance to cover the transaction amount.
Errors when entering card details: a number, expiration date, or security code was entered incorrectly.
Unsupported card network: the payment platform is not compatible with the card network used.
Using a debit card instead of a credit card: the system only processes credit payments, and debit is not validated.
International use without prior notice: some institutions automatically block payments made on international websites, and it is necessary to enable them beforehand.
3DS confirmation not completed: the bank may request an extra security verification (such as SMS or app), and if it is not completed, the payment is not approved.
Declined due to issues with the banking institution: the card may be temporarily blocked or have restrictions imposed by the bank.
Additional notes
Payment may take a few minutes to be confirmed in the system. For example, payments with Pix can take up to 30 minutes for confirmation.
In case of questions, the Help Center is available to assist you at any stage of the process.