If you used "Continue with Apple" to create or access your Rentcars account and can't find your booking when entering your personal email address on our website, app, or chat, don't worry—your booking is still confirmed.
This can happen if you selected "Hide My Email" when signing in with Apple.
How does this Apple feature work?
When you choose to hide your original email address, Apple generates an address that usually ends with @privaterelay.appleid.com.
Any emails we send to this masked address (such as your booking confirmation and voucher) are automatically forwarded by Apple to your personal inbox. That's why you continue to receive our emails as usual.
However, if you try to look up your booking using your personal email address, it won't be found because the booking was registered using the hidden email address created by Apple.
How can I access the Rentcars website and manage my booking?
To make changes, cancel your booking, or download your voucher:
Go to the Rentcars login page.
Click "Continue with Apple".
Authenticate using Face ID, Touch ID, or your password.
After signing in, go to My Bookings to manage your booking and download your voucher.
Important: whenever you access an account created using Sign in with Apple, always choose "Continue with Apple". Signing in with your personal email address will not locate your booking.
How can I manage my booking through chat?
At the moment, the services available through our chat are not compatible with accounts created using Apple's "Hide My Email" feature.
If your account was created this way, our virtual assistant won't be able to automatically locate your booking to provide these services.
In this case, please contact our Help Center for the assistance you need.