If you’ve made a new booking or made changes and aren’t sure if it’s confirmed, don’t worry! There are several simple and fast ways to check your booking status on Rentcars. Below are the 4 options, choose the one most convenient for you: If you're having trouble finding your reservation, additional troubleshooting steps may help resolve the issue effectively.
1 - Checking in the Rentcars app
A convenient way to keep track of your bookings is through our mobile app. Use the Rentcars app, it’s the easiest way to manage your bookings!
2 - Accessing your account
After completing the booking, you can easily monitor its status by logging into your account. Access it via the top menu on the website or simply click here and choose the booking you wish to confirm.
3 - By confirmation email
Once the booking is finalized, you’ll receive a detailed email at the address provided during the process. It will contain all booking information, such as the confirmation voucher. Make sure to check your spam or junk folders if the email does not appear in your inbox, as it might have been filtered incorrectly.
The confirmation voucher will include details such as pick-up and drop-off instructions, requirements, car configurations, and optional extras, if applicable. If you do not receive the email, please check your data in the system and your spam folder. These steps ensure that you have access to all information related to your reservation.
4 - Accessing our 24‑hour online chat
Log in to your account and access our support center under "Help" and "24h Online Chat". Start a conversation with Carol, our virtual assistant, and follow the steps shown on the screen to check the status of your booking.
I didn’t receive my booking confirmation email, why?
Rentcars uses the email address provided in your booking to send all confirmation emails, vouchers, and updates. They cannot be sent to alternative addresses or third parties.
Make sure your registered email was correct when making the booking to avoid any issues with receiving confirmations.
If there are delays or errors in receiving emails, check your SPAM or Junk folder and contact support if needed. You can also confirm your booking and retrieve your voucher with all necessary information through “My Bookings” in your account.