If you’ve made a new booking or made changes and aren’t sure if it’s confirmed, don’t worry! There are several simple and fast ways to check your booking status on Rentcars.
Below are the 4 options, choose the one most convenient for you: If you're having trouble finding your reservation, additional troubleshooting steps may help resolve the issue effectively.
1. By confirmation email
Once the booking is finalized, you’ll receive a detailed email at the address provided during the process. It will contain all booking information, such as the confirmation voucher. Make sure to check your spam or junk folders if the email does not appear in your inbox, as it might have been filtered incorrectly.
The confirmation voucher will include details such as pick-up and drop-off instructions, requirements, car configurations, and optional extras, if applicable. If you do not receive the email, please check your data in the system and your spam folder. These steps ensure that you have access to all information related to your reservation.
2. Accessing your account
After completing the booking, you can easily monitor its status by logging into your account. Access it via the top menu on the website or simply click here and choose the booking you wish to confirm.
3. Checking in the Rentcars app
A convenient way to keep track of your bookings is through our mobile app. Use the Rentcars app, it’s the easiest way to manage your bookings!
4. Accessing our 24‑hour online chat
You can check the status of your reservation through our online chat, available 24 hours a day.
On the website:
Log in to your account and access the help center through the "Help" and "24/7 online chat" options. Then, start a conversation with Carol, our virtual assistant, and follow the on-screen instructions.On the app:
Open the app and tap the message icon located at the bottom of the screen. Then, start a conversation with Carol and follow the steps to check the status of your reservation.
I haven't received my reservation confirmation email. What should I do?
Rentcars sends all booking receipts and vouchers exclusively to the email address registered with the reservation. We do not send them to alternative email addresses or third parties. If the email does not arrive shortly after payment:
Check your Spam and Junk folders: automatic filters in your email inbox may have redirected the message.
Check the registered email address: make sure the address you entered during the booking process is correct.
Access your account directly: you can always retrieve your booking receipt. Log in to the website or app and go to “My Reservations” to view and print your voucher.
Contact customer support: if the email address is incorrect or you cannot find the message in any folder, start a conversation through the online chat, available 24/7, to get assistance.