How can I change my booking on Rentcars?

"Change reservation"At Rentcars, you can change your reservation simply, quickly and securely in four ways: through the website, app, by phone or via online chat with our virtual assistant Carol. Changes to the date, time or car category can be made up to 12 hours before the scheduled pickup time.

Attention: changes are subject to fleet availability and may change the final reservation price due to rental companies’ dynamic pricing policies.

You can choose one of the four channels below to make changes to your confirmed reservation:

The easiest way to change your reservation is through the Rentcars app. Just follow the steps below:

If you prefer, you can contact us by phone using one of the numbers provided on your reservation confirmation voucher or one of the numbers below:

The deadline for changing your reservation may vary depending on a few factors. Here’s how it works:

Changes can be made through the website, app or chat up to 12 hours before the scheduled vehicle pickup time.

Some rental companies have specific rules and do not allow changes within 48 hours before pickup. In some cases, even when changes are allowed, additional fees may apply.

Sixt and Dollar, for example, have their own rules for changes. In these cases, you may need to cancel the original reservation and create a new one with the updated details. Since the original reservation must be canceled, the rental company’s cancellation policies apply, which may result in a partial refund or no refund, depending on how far in advance the cancellation is made.

To find out exactly which rental companies apply this change/cancellation policy, see the FAQ “Which rental companies have their own retention policy?”.

If there are less than 12 hours until the rental starts, the change must be requested with the help of one of our customer service specialists.

It is not possible to change your reservation through our channels (website, app and chat) after the scheduled vehicle pickup time. In these cases, any request must be handled directly with the rental company.

You can check the specific conditions that apply to your reservation in the confirmation voucher, sent by email after the reservation is issued or available in your account under My reservations.

Yes. Since the car rental market uses dynamic pricing, any changes to the original reservation conditions will apply the rates in effect at the exact time of the change, rather than those from the day the purchase was made.

Unfortunately, we cannot guarantee that the original price will remain the same once you start making a change. Prices may change due to high seasonal demand, the proximity of the pickup date or fluctuations in vehicle category availability.

For international reservations, the amount will be recalculated based on the exchange rate in effect on the day of the change, which may result in additional costs or refunds depending on the financial market.

If the reservation becomes more expensive after the change, you will need to pay the difference to confirm the modification.

If payment is not made within the specified deadline, the change will be discarded and the reservation may be canceled.

If changing the reservation results in a lower amount (such as reducing the number of rental days or changing to a lower vehicle category), the difference will be refunded.

For reservations paid in full using cashback, the remaining amount will be refunded directly to your account and can be viewed under My wallet.

You cannot change the name of the reservation holder or driver after the reservation has been confirmed. For security reasons, the information is sent immediately to the partner’s system and cannot be changed afterward.

If there is a typo in the reservation holder’s name or a change is required, the reservation must be canceled. A new reservation must then be made with the correct name.

In these cases, because the reservation must be canceled, the rental company’s cancellation policies apply, also depending on how far in advance the cancellation is made.

For more information, see the guide explaining in detail what to do when you need to change or correct the reservation holder’s name.

After picking up the rental car, some changes can still be made, such as:

Keep in mind that changes after pickup can only be made directly by the rental company and are subject to the conditions and availability at the time of the request.

To request a change, contact the rental company directly using the customer service number available on your reservation voucher or rental agreement.

It depends. If the coupon you used is still valid for the modified reservation, you can continue using it normally. That’s why it’s important to check the coupon conditions, such as its validity period and whether the selected rental company accepts coupons.

During the final step of the change, you will be able to check whether the coupon is still valid. Don’t worry: if it is still available and valid for the conditions of the modified reservation, it will be automatically reapplied.

Likewise, if it is no longer valid, it will be automatically removed from the reservation.

Yes. When you make a change, the system performs an automatic cashback recalculation based on the new details of your reservation.

If you are using your cashback balance to pay for the reservation that was changed, the amount will be automatically recalculated based on the new price. If the reservation becomes cheaper and you are paying for it entirely with cashback, the amount that “remains” will be returned to your wallet. If the reservation becomes more expensive, you can pay the difference with cashback or another payment method.

Likewise, the cashback that will become available in your wallet after using the modified reservation is also automatically recalculated. If the price of the modified reservation is lower, the expected cashback amount will also be lower.

If you previously purchased RentalCover, changing your reservation may also affect the price of this extra insurance. For example, a reservation that now has more days will require extended coverage and will therefore be more expensive.

By default, changes keep the same protections purchased with the original reservation.

When searching for new dates and times, the system tries to automatically include the same items from your original reservation. The process works in two ways: