When it comes to renting a vehicle, rental companies offer a range of protections to ensure your peace of mind in all situations.
These protections cover everything from the vehicle to your safety and that of third parties in case of incidents.
What protections are available to include in the reservation?
The insurances for the rented vehicle are generally referred to by English acronyms, which can be confusing when adding these options to the reservation. Below is a summary of what each acronym means and its literal translation:
Loss Damage Waiver: this protection covers the vehicle against theft, burglary, damage, and breakdowns resulting from collisions and accidents;
Collision Damage Waiver: offers protection to the vehicle in situations of damage and breakdowns caused by collisions or accidents;
Additional Liability Insurance: protects against material and personal damages caused to third parties due to accidents with the rented vehicle;
Personal Accident Insurance: this protection is directed to the occupants of the rented vehicle, covering medical expenses and possible rescues in case of collisions.
These names and acronyms represent the protections offered by rental companies on our website and may vary from one company to another. Some examples include Extended Protection, Liability Protection, Supplemental Liability Insurance, and Third Party Liability.
How can I include additional protections?
You can purchase additional protections on the Rentcars website or directly at the rental company's counter, according to your preference. Be aware that different destinations may require specific protections, and some rental companies may request inclusion at the time of vehicle pickup.
Want more peace of mind and ensure a safe trip? Check out our article about RentalCover!
What is the difference between basic and superior coverage?
Basic coverages include protection against theft, burglary, damage, and breakdowns resulting from collisions and accidents. Superior coverages offer broader protections, covering items not included in common protections, such as tires, windows, and key loss. However, conditions may vary depending on the rental company and the type of coverage contracted.
At the time of reservation issuance, you can check this information when choosing a coverage plan. If you have already completed the booking, the details will be available on the confirmation voucher of your reservation.
What are deductible and coparticipation limits?
The deductible and coparticipation represent the amounts the renter may need to pay in case of damages to the rented vehicle, as described and agreed upon in the rental contract. The deductible and coparticipation limits vary depending on the selected rental company, the protections included in the reservation, and the vehicle category. Estimate information may be displayed during the reservation or on the confirmation voucher, but it is essential to check the exact amounts directly with the rental company at the time of vehicle pickup. Learn more by accessing the complete article about Deductible and Coparticipation.
How do vehicle protections work? Do protections cover 100% of damages or is there a deductible?
Depending on the terms and conditions of the rental and the coverages contracted, the driver does not need to bear all costs, and protections can cover up to 100% of the repair value. Information about the stipulated amounts can be consulted on the confirmation voucher of the reservation or in the rental contract.
If the rented car suffers damages and there is no insurance coverage, the driver will be responsible for the repair costs, just as with private vehicles, and will be responsible for paying a fixed amount of coparticipation or deductible defined at the opening of the rental contract.
If I include extra protections, do I risk having to pay more to the rental company? Do protections cover tires, windows, and mirrors?
Our offers ensure that all mandatory items for vehicle pickup are already included in the reservation, with no additional costs at the time of pickup. If it is necessary to activate the contracted protections in case of occurrences, it is important to check the rules and coverage limits of each one.
Some superior protections may exempt the payment of the deductible in case of vehicle damages, but there may still be items not covered, such as windows and tires. We always recommend carefully reviewing the rental contract at the time of vehicle pickup to better understand the details and avoid surprises.
If you want more security and peace of mind and extra coverage for tires, windows, and mirrors, you can also opt for our superior coverage at the time of reservation issuance, which guarantees even more complete coverage and offers greater security and fewer worries during the rental.
What should I do in case of an incident or damage to the vehicle? For example, if the tire goes flat, or I need a tow, how does it work?
Follow these steps:
File a police report in case of accidents. This document is essential for the rental company to assess the incident, even in cases of minor damage. The requirement for the report may vary depending on the type of damage or situation. In addition, to determine whether third-party coverage applies, it is necessary to review the type of insurance purchased and the terms of the rental agreement. These details will define which damages are covered and which costs may be charged to the renter;
Contact the rental company and follow their instructions. The rental company's contacts can be found on the confirmation voucher;
The rental company is responsible for arranging the tow or necessary assistance;
Rely on the rental company's assistance to obtain the necessary support during the process.
Remember: contact with the rental company should be immediate, as in some cases, protections may not cover the accident if it is reported after 24 hours. Additionally, reckless driving and speeding are not covered by any protection.
How to request a full coverage refund?
If you purchased superior coverage on our website and need to file a claim to request a refund, it is important to access the article corresponding to the contracted coverage: RentalCover or Rent Protection. To know exactly what your coverage was, just check the information on your confirmation voucher. There, you will find all the necessary data to proceed with the request.