RentalCover is a Rentcars partner that offers an additional premium protection designed to reimburse the excess amount the customer may need to pay to the rental company in the event of covered incidents.
In addition, depending on the plan purchased, the protection may also include situations such as lost keys, headlight repairs, tire damage and other events listed in the policy.
What is covered by RentalCover?
Unlike basic protections (CDW/LDW), which usually do not cover damage to specific and important parts of the vehicle, RentalCover offers broad coverage focused on reimbursing costs charged by rental companies in case of unexpected events:
Vehicle damage: windshield, tires, mirrors, roof, headlights, windows, bodywork, and even the underside of the vehicle (chassis). Items that are rarely covered by standard insurance.
Specific situations: vandalism, damage caused by natural disasters, theft or loss of the vehicle.
Additional rental company costs: reimbursement for towing, roadside assistance, loss/replacement of keys, and coverage for "Loss of Use" fees (days charged while the vehicle is being repaired) and administrative fees.
Excess (deductible): reimbursement of the excess amount paid to the rental company, up to the maximum coverage limit of your policy.
Important: RentalCover focuses on the rented vehicle and does not cover damage to third parties. For this protection, check if your booking includes TPL/LIA insurance (Third-Party Liability).
How does it work?
RentalCover protection is optional and can be purchased up to 24 hours before the vehicle pickup.
If an unexpected event or accident occurs during the rental, the customer must pay the rental company directly for any charges related to vehicle damage including the excess amount.
Afterwards, they may request reimbursement of the excess from RentalCover, provided the incident is covered under the selected plan.
To have the claim reviewed, it is essential to submit all receipts and documents related to the amount paid.
Important: RentalCover is available only for bookings with online payment — the option labelled “pay now”. In cases of cancellation of the protection, the booking, or in the event of a no-show, retention fees may apply according to current policies.
How to file a claim for the amount paid for damage to the vehicle?
It is important to understand that RentalCover does not pay the damages directly, but reimburses the amounts the customer has paid to cover them.
At the time of returning the vehicle, the rental company will charge the customer’s card.
After this payment, the customer may request reimbursement from RentalCover by submitting the required documentation.
Which documents are required to file a claim?
To request a reimbursement from RentalCover, the customer must obtain the following documents from the rental company:
Rental agreement;
Invoices and receipts from the rental company;
Receipts confirming that repairs were completed;
Driver’s license of the renter or the driver involved in the incident;
All correspondence related to damages and repairs (if any);
Credit card statement showing the amount charged by the rental company.
As soon as possible, the customer should gather all the documents listed above and start a claim at https://www.rentalcover.com/claim.
To submit the request, the RentalCover reference number (ending in -INS) and the email address used for the booking will also be required.
The reimbursement is processed after all necessary documents have been submitted and the claim has been approved by the RentalCover team. Once approved, the customer will receive a confirmation email and can expect the refund for the excess or other covered costs within 3 to 5 business days.
What are the steps to request a refund?
Submit the claim and the required documents through the link: www.rentalcover.com/claim.
RentalCover will send an email confirming receipt of the request, and the assessment will begin immediately.
If any documentation is missing or if additional information is required, an email will be sent to the customer with the appropriate instructions.
Once all information has been provided, the final review of the customer’s request will be completed.
After the refund is approved, an email will be sent requesting the bank details needed to process the payment.
From the moment of approval, the payment timeframe is 3 to 5 business days, depending on the recipient’s bank.
What is the processing time for the policy refund after cancellation?
In general, refunds are processed within up to 5 calendar days after the cancellation request is approved and are credited back to the same account or payment method used during the booking.
Until when can I cancel the RentalCover protection?
You may cancel your RentalCover protection at any time before the vehicle pickup, until 11:59 PM (local time of the pickup location).
Cancellation after this time will result in the full retention of the amount paid to RentalCover. This means that even if the scheduled pickup time has passed, you can still request cancellation until 11:59 PM of the same day.
The time considered for cancellation is always the local time of the pickup location.
Is the additional driver included in the RentalCover protection?
RentalCover does not provide an additional driver service; therefore, if you want to include another driver in the reservation, you must pay the corresponding fee directly to the rental company.
However, if the additional driver is included in the rental agreement, the RentalCover protection also applies to them at no extra cost, as long as the incident occurs during the rental period and while the vehicle is being driven by that authorized driver.
Should I call RentalCover in case of an accident or incident?
It’s not necessary. The best option is to contact the rental company directly using the phone number listed on the voucher sent to your email in the booking confirmation.
If you are unable to reach the rental company or experience any difficulty, you can also contact us, we are available to provide support.
Important
Don't forget to read the complete policy of the protection when making the contract. In it, you will find all the details about the items covered by the selected plan, providing more security and transparency in the conditions agreed upon by both parties.