If you need to change the return time for your rental car, either by returning it early or late, it's important to follow the guidelines below to avoid problems and potential additional fees. Here are the procedures and useful information:
Early return of the rental vehicle
If you need to return the car before the scheduled time or date:
Inform the rental company: Although not mandatory, we recommend informing the rental company of your intention to return the vehicle early. This can be done through the company's official customer service channel.
Document the vehicle's condition: Before returning the car, take photos of the interior and exterior to document the vehicle's condition.
Check the return location: The car must be returned to the same location where it was picked up, unless otherwise stated in the contract.
Obtain contract termination: Request a contract termination document at the time of return. Some rental companies send this confirmation by email.
Refund Possibility
Rules may vary depending on the reservation destination:
Reservations in Brazil:
Refunds for unused rental days depend on the rental company’s policies, what is stated in the contract, and the company’s own review and approval.
Reservations inside or outside the country of origin:
Generally, unused rental days are not refundable. However, in exceptional and proven situations, such as health issues or other justified circumstances, the rental company may review the case with special consideration.
If you would like to request a refund, see the steps below.
How to request a refund for unused rental days?
Before contacting us, gather all required documents for case review. This helps speed up the process and verification with the rental company.
You will need:
Documentation related to the rental, such as the contract or payment receipts.
After gathering the documents, contact our customer service team.
Response times may vary depending on the rental company’s review period.
For more details, also check our article on Refunds.
Late or alternate-date return
If for any reason you cannot return the rental vehicle at the agreed-upon time and date, it is essential to understand the policies and procedures adopted by rental companies in cases of delay.
When a delay is not reported in advance, the rental company may apply additional fees, which vary according to each company's rules.
Below, you will find key information on how charges work, what to do to avoid problems, or how to request an extension of your rental.
Can I extend my car rental period?
Yes, it is possible to extend the rental period, provided it is authorized by the rental company, as the change generally requires updating the rental agreement and also confirming the vehicle's availability for the extended period.
Follow these steps:
Direct contact with the rental company: If you need more time with the vehicle, it's essential to immediately notify the branch where the vehicle was picked up; the contact information is available on your reservation confirmation voucher. Failure to communicate can lead to a request for vehicle repossession, as well as additional costs.
Communication channels: Most rental companies allow you to make this type of request by phone or chat. It is usually not necessary to go to the rental agency in person. Pay attention to the branch's operating hours and the contact information on your voucher.
Additional costs: According to the rental company's policy, various charges may result from delays, and the amounts will be calculated based on the rates established by the branch, not those established by Rentcars. Therefore, always carefully check the rental agreement provided by the rental company when you pick up the vehicle.
How are late returns of the vehicle charged?
In situations of late returns, rental companies apply various policies for additional charges. These fees can vary, ranging from a proportional value for the excess hours to the equivalent of a full day's rental. The payment method will be agreed upon with the rental company at the time of vehicle return.
Attention: In the case of extra days, the values are subject to a tariff update, according to the equivalent rate for that day, as defined by the rental company.