Upon arriving at the rental car counter to pick up your vehicle, it is common for additional services to be offered. However, it is essential to know that these services are not required to pick up the vehicle and their acquisition is optional.
Important tip: Always take photos and record videos of the vehicle at the time of pickup and return. Keeping this documentation, along with the rental agreement, can be crucial to clarify charges or resolve issues with the rental company.
I received an incorrect, duplicate, or unexpected charge. What could have happened?
If you noticed a charge different from expected after your Rentcars reservation, see below the most common reasons and how to understand each situation.
Can duplicate charges occur, and when?
Some situations may result in duplicate charges, such as:
Payment on the Rentcars website and another at the car pickup;
Insurance or extra service charged more than once.
Tip: Check your payment receipts, counter receipts, and your bank statement. Compare the amounts and the names of the charging companies. In many cases, the charges refer to different services contracted separately.
Can the rental company charge tolls and fines after returning the vehicle?
Yes. The rental company may make subsequent charges to your credit card related to tolls, fines, or other traffic violations that occurred during the rental period.
These charges are made after the rental company is notified by the competent authorities, as provided for in the contract.
Therefore, it is very important to read the rental agreement carefully, where the terms and conditions governing this type of charge are described.
Tip: Before starting your trip, we recommend doing a brief research on local traffic laws and the toll payment methods of the region or country you will visit. This can help you avoid surprises and ensure a smoother experience.
Want to know more? Check out our full article on tolls and avoid surprises on the road.
Extra charges at the counter: what to consider?
It is common for some additional amounts to be included when picking up the car, such as:
Refundable deposits: amounts temporarily blocked on the card as a guarantee, returned after the vehicle is returned;
Optional services: full tank, GPS, child seat, additional driver, extra protections, roadside assistance, among others.
Important: If additional charges are demanded despite a fully paid reservation, remember the following steps:
Check your confirmation voucher: Verify that your voucher specifies no extra payments are due.
Communicate with the rental company: Inform staff about your reservation details.
Request documentation: Insist on clear documentation of any additional fees.
Contact customer support: Reach out to Rentcars’ support team with documents supporting your case.
Charge for damage not caused: how to identify it?
If you were charged for vehicle damage, the ideal is to analyze whether:
Photo records were made of the vehicle at pickup and return;
An inspection report was issued;
The charge is related to the protection plan contracted.
Tip: Having photos and documents helps clarify the situation directly with the rental company if needed.
I was charged by a company I don’t recognize. What could it be?
Check if the charge is linked to services contracted directly at the rental counter. Some companies charge separately for additional services.
Important: Rentcars charges appear on bank statements under the name Rentcars. If the name is different, it is likely from the rental company or another partner involved in your reservation.