We know delays can happen. That’s why rental companies allow grace periods for such situations.
For international bookings, the grace period is up to 29 minutes.
If the delay exceeds this limit, the rental company may consider it a no-show and apply charges according to its policy.
Not going to show up to pick up the car? Check out our full article on no-show.
I'm going to be late. Now what?
Before the pick-up date and time
If you know in advance that you’ll be late, you can request a change of date/time through our website or app. Check out this article where we discuss more about how to change your reservation.
After the pick-up date and time
If you realize you’ll be late beyond the grace period, don’t worry! We can help you. Just contact us via online chat or the phone numbers listed on your confirmation voucher, and we’ll assist you as best we can with a new quote.
Delay policies and guidance for arrivals outside business hours
Arrivals during the night
If you arrive at the pickup location and the office is closed:
Contact the rental company’s customer service to check if service is possible the next day;
Keep in mind the importance of having an alternative transportation plan, such as a taxi or ride-hailing app, until you’re able to pick up the vehicle.
Important: rental companies are not required to operate outside business hours unless this was previously agreed upon directly with them.
It’s important to check the pickup location’s operating hours at the time of booking, especially if your arrival is scheduled for the night or outside normal business hours.
Delays caused by airlines.
If your flight is delayed, contact us as soon as possible through our support center or online chat. We’re here to guide you and provide all necessary support.
If your booking includes shuttle pickup, it’s best to contact the rental office directly. The phone number is available on the confirmation voucher sent to the email used for the booking.
If you can’t reach the office or experience any issues, don’t hesitate to reach out to us. We’re here to help.
Remember:
In both situations, if you need to make changes to the date/time/location or get a new quote, remember that rates are dynamic and may vary.