How to cancel my reservation on Rentcars?

If cancellation is necessary, you can proceed in two ways: directly through the Rentcars website or via online chat with Carol, our virtual assistant.

That's it! Your reservation will be canceled, and you will receive a cancellation confirmation email, along with instructions on the refund process for prepaid reservations.
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This option is advantageous because the process is completed on the same screen within our chat.
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Attention: If the cancellation is requested after the pickup deadline, the processing time may be longer, as we need to confirm with the rental company that the vehicle was not used. Once everything is resolved, you will receive an email confirming the cancellation.

It is recommended to cancel the reservation at least 48 hours before the scheduled pickup time to avoid fees. This period may vary depending on your reservation’s specific conditions and the rental company's policies.

Therefore, check the specific conditions provided at the time of booking or on the confirmation voucher.

Important: If you fail to pick up the vehicle or cancel after the deadline, cancellation fees may apply.

Canceling a reservation after the pickup deadline is subject to retention fees. Rentcars applies a 20% retention fee on the total reservation amount in these cases, except when the customer provides proof of illness or death, ensuring an exemption from this fee. Additionally, the rental company may retain up to 100% of the reservation amount, depending on its specific policy.

We recommend carefully reading the conditions established at the time of booking and checking the confirmation voucher, where applicable conditions and fees for late cancellation or no-show are detailed. Policies vary between rental companies and are disclosed at the time of booking or on the confirmation voucher.

If your reservation cancellation is due to force majeure situations such as illness, medical emergencies, or natural disasters, we will review the possibility of waiving the cancellation fee. Proof of illness or a death certificate will be required.

Attention: Only cases with proper documentation will be considered for fee exemption. Other situations, such as flight delays, cancellations, or unforeseen events, will still be subject to retention fees.

You can modify your reservation without canceling it, avoiding the need for new payments. If there is a price difference, the refund will be processed through the same payment method used, within 5 days after the modification is finalized.

Your reservation may have been canceled by the rental company due to: lack of available vehicles, unavailability of the reserved category, permanent store closure, or extraordinary events such as natural disasters. In these cases, you will receive a full refund with no cancellation fees.

However, cancellations may also occur for reasons such as: failure to appear within the rental company’s grace period, failure to meet rental requirements, such as providing proper documentation or meeting the required age limits, or rejection due to the rental company’s internal screening process. In these cases, cancellation fees may apply as outlined in the Terms and Conditions.

Yes. The email confirming your cancellation will serve as your proof of cancellation. Additionally, you can log into your account on our website, under "My Reservations," to check the updated status of your booking.

If you chose online payment, the refund process for the eligible amount will begin as soon as our team confirms the cancellation. The refund will be processed within 5 days.

Learn more about refunds here.