It is not possible to change the name of the reservation holder/main driver or transfer the reservation to another person after it has been issued and confirmed. In these cases, you must cancel the current reservation and make a new one.
If the reservation has not yet been issued, you can correct any typing errors in the first or last name directly on the payment page. This applies both to reservations for which payment has not yet been made and to reservations with payment at the destination, which do not require advance payment.
If you need to correct the first or last name before the reservation is issued, follow the step-by-step instructions in our FAQ How can I change my first and last name on the Rentcars website?
What should I do if the reservation has already been issued and confirmed?
After the reservation has been issued and confirmed, the first and last name of the reservation holder/main driver cannot be changed or transferred. If there is an error or the driver needs to be changed, the correct procedure is:
Cancel the current reservation: you can cancel the reservation directly through your Rentcars account dashboard or with the help of our support team. If payment has already been made, the amount will be refunded according to the cancellation rules.
Make a new reservation: make a new reservation using the driver's correct details. Keep in mind that the new reservation is subject to vehicle availability and the rates in effect at the time, so the final price may change.
Situations in which you need to cancel and make a new reservation.
Incompatibility with the requirements: the original reservation holder does not meet the rental company's mandatory requirements, such as having a valid credit card in their own name or a physical driver's license that is still valid.
Document discrepancies: inconsistencies in the documents presented, such as different names or nationalities.
Change of main driver: when another person needs to be listed as the vehicle's main driver.
Any error in the driver's name: such as an incomplete or abbreviated name, missing last name, typing errors, or reversed order of first and last name.
Remember that the name of the reservation holder must be identical to the name shown on the documents that will be presented when picking up the vehicle.
Can I transfer the reservation to someone else?
No. If another person will drive the vehicle as the main driver, you must cancel the existing reservation and make a new reservation in that person's name, subject to availability and the rates in effect at the time.
Attention: risk of a 20% to 100% retention (Turn-Down) due to data discrepancies at pickup.
If the reservation holder's first and last name do not exactly match the document presented when picking up the vehicle, the rental company may refuse to hand over the vehicle.
In these cases, even if you arrive at the counter at the correct time, the rental company may apply a policy equivalent to a no-show, resulting in 20% to 100% retention of the amount paid, according to the company's internal rules.
➡️ Examples of discrepancies that may result in refusal and retention:
Incomplete or abbreviated name;
Missing last name;
Typing errors;
Reversed order of first and last name;
Attempting to change the reservation holder at the counter.
To avoid any risk of refusal or retention, make sure the reservation holder's details are identical to those on the document before completing the reservation.
Important tips before traveling.
Review before payment: always check all details before completing the reservation. If you notice a typing error before payment, correct it immediately on the payment page.
Pay attention to deadlines: if the reservation has already been confirmed and needs to be canceled, check the rental company's deadlines in advance to ensure you receive a full refund.
Official channels: if you have any questions, contact our support team before taking any action regarding your reservation to avoid unexpected issues during your trip.
How to contact the Help Center?
Need to speak with us by phone? Follow these steps to speed up your assistance:
Call our Help Center
International calls: +55 (41) 4042 1479 and calls from Mexico: +52 831 168 0004
Brazil - State Capitals: 4003 7368
Brazil - Other Locations: 0800 604 7368
2. Have your information ready
Booking code
Driver’s details (name, email, date of birth)
3. Call and select the “Support” option.
You’ll be directed straight to the responsible team.
Tip: If it’s outside service hours, you can use the online chat on our website and talk to Carol, our virtual assistant, available 24/7.