When you make a reservation or update an existing one with Rentcars, you may encounter various statuses indicating the current stage of your request.
What are the Rentcars Reservation Statuses?
Below are the main reservation statuses on Rentcars and what each of them means:
Confirmed
When your reservation status is “confirmed,” rest assured! You have successfully made or modified your reservation, and now just wait for the pick-up day!
Don't forget to check your confirmation email and reservation voucher.
Canceled
The “canceled” status indicates that your reservation has been successfully canceled! In case of refunds, check out this article where we discuss refunds in case of cancellations.
Waiting for Confirmation
This means that your reservation is being processed by the rental company, and you will be notified via email about the status of your request shortly, with instructions for payment (if the payment option is “Pay Now”) and completion of the reservation.
Waiting for Payment
The “pending payment” status indicates that the payment for a reservation made with the “pay now” option is still pending. Once the transaction is confirmed, the status will be updated to “confirmed.”
This status may also appear when the customer already has a confirmed reservation and makes a change that results in an additional amount to be paid, such as changing dates, vehicle category, or adding extras.
In these cases, the additional payment must be completed for the reservation to be confirmed again. If the payment is not made within the informed deadline, the reservation may be canceled.
Awaiting Car Rental Company
This status indicates that after the scheduled date and time for picking up the vehicle, your reservation is under the rental company’s responsibility for confirmation.
At this moment, the rental company may be:
confirming that the vehicle was picked up normally, or
checking if a no-show occurred (when the customer does not show up to pick up the car).
Once the rental company completes this update, the status on our website is automatically adjusted to “completed” or “canceled,” according to the response received.
Completed
The “completed” status indicates that your reservation has been successfully used and concluded! At this point, the responsible rental company has informed us about the use of the reservation, and we can then confirm its completion.