On the Rentcars website, you can update your account registration details, including your first and last name, for new reservations only.
If you already have a reservation that has been issued and confirmed and you have noticed an error in the first or last name (for example, an incorrect letter or a symbol instead of a letter), it is not possible to correct the existing reservation. In this case, you will need to make a new reservation with the correct details, respecting the cancellation policies of the current reservation.
How do I change my first and last name?
It's simple! Just follow these steps:
Access the Rentcars website on your computer or mobile browser.
Log into your account.
Click on "My Account" and then on "Change data".
Make the necessary changes to your first and last name and other personal details.
Click “Save” to complete the update.
Check the images below to see each step of updating your first and last name on the website. Follow the step-by-step guide and finalize the change quickly and securely.
Important: the update of first and last name can only be done through the website. This option is not yet available in the app (Android and iOS).
Will the reservations I have already made be changed with the new information?
The reservations you have already issued remain exactly as they were made, without changes. But don't worry: from the moment you update your first and last name in your account, all new reservations will be issued with the corrected information.
Is it possible to change the name of the reservation holder?
No, it is not possible to change the name of the reservation holder/main driver after issuance or confirmation. If you need to correct this information, the only solution is to cancel the current reservation and make a new one with the correct details. To find out how to proceed, access our reservation cancellation guide.
For detailed information on changing the name of the reservation holder, access our complete article with guidelines and procedures. Click here!
Other Common Questions
Is there a cost to change the first and last name in my account? No, the account change is free and can be done directly on the website, without the need to contact support.
Do I need to send any documents to update my account? In most cases, it is not necessary. Just go to "My Account" > "Change data" and save the changes.
Will my new reservations be made with the updated information? Yes! After updating your first and last name in your account, all new reservations will be made with the corrected information automatically.
Where can I get help if I have problems changing my data? If you encounter any difficulty, you can contact our customer support, who will guide you step by step on how to solve it.
How to contact the Help Center?
Need to speak with us by phone? Follow these steps to speed up your assistance:
Call our Help Center: International calls: +55 (41) 4042 1479 and calls from Mexico: +52 831 168 0004
Have your information ready Booking code and driver’s details (name, email, date of birth)
Call and select the “Support” option: You’ll be directed straight to the responsible team.
Tip: If it’s outside service hours, you can use the online chat on our website and talk to Carol, our virtual assistant, available 24/7.