To change your first or last name on Rentcars, the procedure depends on the status of your reservation:
Before payment: you can correct your details directly on the website's payment page. This will update your current reservation and your account details, ensuring that everything is correct for your future reservations.
For future reservations: go to My Account > Edit Details on the website to update your profile.
Reservation already confirmed: it is not possible to change the name on an issued and confirmed reservation. In these cases, you must cancel the current reservation (subject to the applicable cancellation terms) and make a new one. Before proceeding, make sure to check the cancellation and refund rules for your rate.
How to correct your first or last name during the reservation process (before payment)
If you notice a typo while making a reservation on the Rentcars website, you can correct it directly on the website before the final payment step.
Step-by-step guide to correcting your name before payment:
During the identification and payment stage, go to the "Who will be driving?" section.
Click the "I need to change the driver" button.
In the window that appears, make the necessary corrections to the first and last name fields. Make sure the name entered exactly matches the official document (driver's license or passport) of the main driver.
Click "Save changes" and proceed with the payment as usual.
Important note: this correction made before payment will be applied to the current reservation and will automatically update your account details under "My Account".
This option is only available through the website (computer or mobile browser). The feature is not yet available in the Rentcars app.
How to change your first and last name in your account for future reservations
To keep your account details up to date and ensure that your future reservations are issued correctly, follow the steps below:
Go to the Rentcars website.
Log in to your account.
In the main menu, click "My Account" and select "Edit Details".
Update your first name, last name, or any other necessary personal information.
Click "Save" to confirm the changes.
Attention: changes to your account details through "My Account" must be made through the website. This feature is not yet available in the app (Android and iOS).
Updating your account details does not retroactively change reservations that have already been confirmed.
Changing the name and details on already confirmed reservations
Once a reservation has been issued and confirmed, you cannot change the main driver's name or transfer the reservation to another person.
If you have identified an error or need to change the main driver of a confirmed reservation:
You will need to cancel the current reservation, in accordance with the cancellation terms applicable to your voucher, and make a new reservation with the correct details.
If another person will be the main driver, they must access or create their own Rentcars account to make the reservation.
For more information about transfer rules and additional drivers, see our full article on Changing the Reservation Holder.
Frequently asked questions about changing your first and last name
Is there a fee to change the first and last name on my account?
No. Changing your account details is completely free and can be done directly through the website, without contacting support.
Do I need to send any documents to update my account?
In most cases, no documents are required. Simply go to "My Account" > "Edit Details" and save the changes.
Will my new reservations have the updated details?
Yes! After saving the name changes in your account (or correcting the details on the payment page before completing a request), all new reservations will automatically use the updated information.
What should I do if I have problems changing my details?
If you encounter any inconsistency or error on the platform while trying to change your details, our customer support team will be ready to guide you step by step.
How to contact the Rentcars Help Center
If you need direct assistance from our team to resolve issues with your account or reservation, have the following information ready to speed up your support:
Reservation code (if applicable);
Driver details (full name, email address, and date of birth).
Customer Service phone numbers:
Brazil (capital cities): 4003 7368
Brazil (other locations): 0800 604 7368
United States: +55 (41) 4042 1479
Call and select the "Support" option in the automated menu to be directed to the appropriate department.
Tip: if you are outside telephone support hours, visit the website and use the online chat to speak with Carol, our virtual assistant available 24 hours a day.