Unexpected events happen, and we understand that well. When it's necessary to cancel a prepaid booking, you can receive a refund according to the rental company's policy. But we also offer an even more practical alternative: future credit.
What is future credit?
Future Credit is a way for you to keep the amount you've already paid for your prepaid booking for later use. Instead of receiving a refund, the amount is available as a credit voucher, which you can use for a new booking with Rentcars. The best part? The credit voucher has no expiration date.
How does future credit work?
When you request the cancellation of a prepaid booking, a good option is to convert that amount into future credit. This way, the amount paid is transformed into a voucher that you can apply to a new booking at any time.
In what situations can future credit be offered?
Future credit can be an option for you if:
You requested the booking cancellation before the pickup deadline (respecting each rental company's policy).
You requested the cancellation due to a "No-Show" in cases where there is no retention of funds.
In what cases is future credit not an option?
It is not possible to generate future credit in the following cases:
Your cancellation request was made after the pickup deadline or outside the cancellation period, and the rental company for your booking has its own retention policy (e.g., Sixt, Avis, Budget, Alamo).
You requested the cancellation after the booking deadline.
What are the rules for using the future credit voucher?
The credit is non-transferable and can only be used for bookings in the name of the same holder.
The voucher value is the same as what you paid, in the same currency as the original transaction.
Attention: If your original booking was paid in installments, the interest is not included in the voucher value.
For English-speaking customers: A voucher generated from a national booking cannot be used for an international booking, and vice versa.