Cashback is part of the Rentcars rewards program. With it, you receive back a portion of the amount paid for your reservation in the form of credits. This exclusive benefit can be used to secure discounts on future reservations.
Attention! These credits cannot be withdrawn, transferred, or converted into cash.
Can I use my cashback on any reservation?
You can use your Cashback to pay for online reservations with nearly all participating rental companies and have up to 18 months from the release date to use your balance.
Important: cashback cannot be applied to reservations with Billionaires.
What is the Validity of My Cashback?
Your cashback credit expires in 18 months from the moment it becomes available in your digital wallet.
Log in to your account.
Visit the “My Wallet” or “RentRewards” section.
How is cashback credit released?
The cashback credit is released in two stages in your Rentcars Digital Wallet (please note that this amount is promotional credit for a discount and not a cash deposit):
Pending: As soon as your reservation is made, the estimated amount is added to your account with the status "Pending", awaiting the completion of the rental and validation of its use by the rental company.
Available: Once the rental company confirms to Rentcars that the rental has been completed, the balance changes to "Available" and is ready to be used as a discount on new online reservations.
What are the timeframes for cashback release?
The release timeframes vary according to the type of reservation and the applicable rules:
For Brazil: 40 to 60 days after the reservation's usage.
For other countries: 50 to 70 days after the reservation's usage.
Important: even after the vehicle has been returned, the cashback processing period only begins once the rental company confirms that the rental has been completed. This is a required step for processing the benefit and cannot be expedited.
How to Use My Cashback?
When available, cashback can be applied on the payment page, before finalizing your reservation, and will be visible above the discount coupon field.
If the total price of the reservation is greater than the cashback credit, you will need to pay the difference. If it is less, the remaining cashback will remain available in your Digital Wallet.
It is important to remember that cashback can only be applied to prepaid reservations (in the online payment method). Pay attention to the expiration date to not let the cashback expire!
Why couldn't I use my cashback?
If you have available cashback but couldn't use it for a reservation, check the following:
Validity: cashback can be used for up to 18 months after it becomes available in your Digital Wallet. After this period, the balance expires.
Correct account: make sure you are logged into the same account where the cashback was accumulated.
Online payment: cashback can only be used for reservations with the “Pay now” option. For reservations with payment at the rental company’s counter, this option is not available.
Discount code: if you apply a discount code during the payment step, the option to use cashback will be automatically disabled.
Rental company: reservations with Billionaires do not allow cashback to be used and do not generate new cashback credits.
Connection: the app needs a stable connection to load your balance. If your cashback does not appear, try switching networks (for example, from Wi-Fi to mobile data), close and reopen the app, and try again. Some security and privacy features or apps may also interfere with the connection to the app.
Important about earning cashback
Certain conditions also prevent a reservation from generating new cashback credits:
Reservations made through links from partner websites that offer benefits, such as discounts, points accumulation, or discount codes, are not eligible to earn cashback.
Reservations paid entirely with cashback do not generate new cashback credits.
Reservations with Billionaires do not generate cashback.
What happens to my cashback if I cancel my booking?
If you cancel a booking before using it, the cashback will not be generated, as it is only granted after the car rental company confirms the service was used.
However, if you had already used a cashback credit on a booking and that booking is cancelled, the used amount will be returned to your Digital Wallet, as long as it is still within the validity period (18 months from the initial availability).
What happens if I don't use my cashback within the validity period?
If the cashback balance is not used within the 18-month period, it will be automatically canceled and cannot be recovered.
Important!
It is worth noting that the credits are issued for promotional purposes, therefore, they have no monetary value and cannot be transferred to third parties or converted into cash and/or other digital currencies.