Before picking up the vehicle, it is recommended to check with the rental company, at the time of contract opening, about the fuel policy, including whether it is necessary to return the vehicle with a full tank or with a specific level.
It is common for rental companies to adopt a full tank policy (or half tank), meaning the customer picks up the vehicle with a certain fuel level and must return it the same way.
Some companies may provide vehicles with a partially filled tank due to high turnover or availability limitations. Always confirm the initial fuel level during the inspection process. Additionally, fuel policies may vary depending on the rental company or the rental plan. Therefore, consult the rental company for further clarification.
What happens if I return the vehicle without fuel?
If the car is not returned according to the criteria established in the contract, such as the required fuel type (gasoline, ethanol, or diesel) or the agreed fuel level, refueling will be charged based on the rental company’s price table, available at the counter, and will be deducted from the security deposit.
What happens if I return the car with more fuel than I picked up?
If there is more fuel in the vehicle’s tank at the time of return than when picked up, rental companies are generally not required to offer compensation or refunds. It is highly recommended to understand the specific fuel policies described in your rental agreement to avoid misunderstandings.
If the rental agreement with the company specifies that a refund is possible, keep all necessary receipts. These documents are essential, especially when refueling is done far from the rental location, as they serve to confirm mileage.
Remember: reimbursement of any amount is not fully guaranteed by rental companies.
Important:
• Carefully review the entire rental agreement content before signing;
• Thoroughly inspect the fuel tank level at pickup and take a photo or note as proof;
• Always review the rental agreement or inspection report at the time of pickup to ensure the fuel levels are correctly recorded;
• Keep all refueling receipts handy for possible additional charges or in case of refund requests, if applicable;
• For international reservations: if you choose a service package that includes the “full tank” option on our website or at the counter, you will not need to return the vehicle with a refueled tank to the rental company. However, any remaining fuel will not be refunded.